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A Tech Support Scam browser popup is when your browser displays an advertisement that pretends to be from Microsoft, Google, Symantec, or another legitimate company. This advertisement will state that your computer is infected, that your data is at risk, or that they blocked your computer because it has been hacked. At the end of their scary warning, they will then provide a phone number and tell you to call them for support.
You can see some examples of a tech support scams below. The first one shows how scammers hide their actual domain and instead act as if the victim is on the support.microsoft.com site.
If a person calls the listed number, they will speak to someone who will say they are Microsoft support or some other vague title that is used to make you believe they are legitimate. They will then tell you that your computer has been blocked due to an infection or other security issue and either try to sell you unnecessary support services and software or will ask to remotely control your computer.
By no means should you ever call one of these numbers or let them remotely control your computer. This is because all of this is a scam designed to scare you into purchasing unnecessary services and software.
Unfortunately, the way browser based tech support scams are displayed, it makes it sometimes is difficult to close your browser. The guide below will walk you through the steps of closing the browser and making sure you are not infected with something that is displaying the tech support scam popups.
Why are Tech Support Scam Popups being displayed in a browser?
While browsing the web if you run into a tech support scam popup, it is most likely being shown by untrustworthy sites that display these advertisements or redirect you to them in order to generate revenue. It is also common for adware infections to open tech support scam pages on your computer without any interaction from the user.
In the case of adware, simply closing the browser will not remove the cause of the popups. Instead you should follow the steps in the guide below to scan your computer and remove anything that is found for free.
What should I do if I bought something from a Tech Support Scammer?
If you called a number listed in one of these tech support scam alerts and purchased something, you should contact your payment provider and immediately dispute the charge as a scam. In my experience discussing this issue with payment providers they have no problem crediting the charges and could hopefully get the tech support scammers in trouble with the law.
As you can see, Tech Support Scam Popups are designed to scare you into purchasing unnecessary services and software. If you encounter a browser popup and shutting down the browser does not work or the popups keep appearing, then you should use the guide below to scan your computer for malware.
Your computer should now be free of the Tech Support Scam Popups program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
At L Technology Group, we know technology alone will not protect us from the risks associated with in cyberspace. Hackers, Nation States like Russia and China along with “Bob” in HR opening that email, are all real threats to your organization. Defending against these threats requires a new strategy that incorporates not only technology, but also intelligent personnel who, eats and breaths cybersecurity. Together with proven processes and techniques combines for an advanced next-generation security solution. Since 2008 L Technology Group has develop people, processes and technology to combat the ever changing threat landscape that businesses face day to day.
Call Toll Free (855) 999-6425 for a FREE Consultation from L Technology Group, https://www.ltechnologygroup.com.