ltechnologygroup.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.http://tctechcrunch2011.files.wordpress.com/2015/05/digital-genius5.jpg
When DigitalGenius participated in the TechCrunch Disrupt Battlefield competition in New York City in 2015, there weren’t a lot of companies working on AI and machine learning. Today, it’s become much more commonplace, and the company announced a $14.75 million Series A.
Global Founders Capital led the round. MMC Ventures, Paua Ventures and several other unnamed new investors also participated They also got help from previous investors Salesforce Ventures, Runa Capital, RRE Ventures, Lumia Capital, Compound and Lerer Hippeau Ventures. Today’s investment brings the total to $26 million, according to the company.
DigitalGenius may have been ahead of its time, but the market is finally catching up. Company president and chief strategy officer Mikhail Naumov says the startup has been growing in leaps and bounds going from just two customers last year to 30 this year.
Customers include KLM Royal Dutch Airlines, Unilever, Eurostar and Soylent. Just this year, the company landed its first government customer, which hopes to use DigitalGenius to improve its citizen outreach.
The product uses machine learning and natural language processing to build a lexicon of common customer service interactions for each business using old text and email interactions as training material. In this way, it learns typical kinds of questions and can begin to build reasonable responses.
But DigitalGenius doesn’t see the technology as the be all and end all here. A customer service representative can work with with DigitalGenius technology to form a human-technology team. The technology can take the interaction as far as possible before passing off to a human or it can work with the human in the customer service software, offering responses and allowing the CSR to customize the response before sending the email or text.
The company, which has offices in the US and London, wants to use the new capital infusion to expand further. Naumov says the company has hired a chief revenue and they want to grow the number of employees from 60 by around 30-50 percent in the coming year. The exact number will depend on how well they continue to grow, he said.
At L Technology Group, we know technology alone will not protect us from the risks associated with in cyberspace. Hackers, Nation States like Russia and China along with “Bob” in HR opening that email, are all real threats to your organization. Defending against these threats requires a new strategy that incorporates not only technology, but also intelligent personnel who, eats and breaths cybersecurity. Together with proven processes and techniques combines for an advanced next-generation security solution. Since 2008 L Technology Group has develop people, processes and technology to combat the ever changing threat landscape that businesses face day to day.
Call Toll Free (855) 999-6425 for a FREE Consultation from L Technology Group, https://www.ltechnologygroup.com.