Terms of Service

This document was last modified on December 5th, 2017.

The following are the terms and conditions for use of ltechnologygroup.com Please read them carefully. Our Service is offered to you with the condition that you accept without modification the terms and conditions contained herein. ltechnologygroup.com may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this website often to check for changes to the Terms of Services. You understand that by using the service after a change becomes effective, you have agreed to it. By purchasing services from ltechnologygroup.com , you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.

THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF ltechnologygroup.com AND YOUR RELATIONSHIP WITH ltechnologygroup.com YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS.

These Terms of Service (“TOS”,” the Agreement”) are entered into by and between you, the customer (“you”, “your” or “Subscriber”) and ltechnologygroup.com (“ltechnologygroup.com” “L Technology Group, LLC.” “us” or “WE”). You are considered to have accepted this Agreement upon the earlier of your submission of an online or telephone request for service; your accepting the TOS electronically during registration or in the course of initiating a support session whether online or by telephone or your use of the Service from “us”. This Agreement is made up of the terms below the Agreement and related policies are also set forth on the ltechnologygroup.com website (https://www.ltechnologygroup.com) (“website”). The Agreement sets forth the terms and conditions under which you agree to use the Service, and under which L Technology Group, LLC. agrees to provide the Service to you. You may also receive a paper copy of this Agreement either by telephoning ltechnologygroup.com at (855) 999-6425 or request via e-mail to info@ltechnologygroup.com.

By using the Service, you agree to these Terms.

Updates

At the discretion of L Technology Group, LLC. these Terms may be amended or updated from time to time, without prior notice to you. “WE” reserve the right to make any such updates by posting the revised Terms on the Site. You can review the most recent version of these Terms at any time on the Site and it is your responsibility to routinely review these Terms. Your continued use of the Service following any change in Terms constitutes your acceptance of those changes.

Description of Service

The objective of the service is to offer you free estimates and quotes to our services over the telephone or by the Internet. “WE” will attempt to assist you with software and hardware installation, configuration, performance and security and other technology matters that are specifically included in the Service you have registered for, but nothing in these Terms or the Site shall constitute, or shall be construed as, a guarantee of any results. By registering for the Service, you agree to allow L Technology Group, LLC. to use whatever tools deemed necessary to repair your computer, including remote access. The Services are also available to small and medium business customers(Up to 100,000 computers and up to 100,000 servers). The Services cannot be directly or indirectly resold or otherwise made available by you to others and they cannot be made available to anyone outside of your business.

L Technology Group, LLC. RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES ON THE BASIS THAT MINIMUM SYSTEM REQUIREMENTS ARE NOT MET, OR IF TECHNICAL CONDITIONS OR CUSTOMER REQUIREMENTS ARE BEYOND THE REALM OF SERVICES AS REASONABLY DETERMINED BY US OR ANY OF OUR THIRD PARTY SERVICE PROVIDERS.

Technical problems that may arise may be the result of software or hardware errors not yet resolved by the hardware or software manufacturer. L Technology Group, LLC. has limited proprietary information from vendors, manufacturers and developers and may not have the ability to obtain the proprietary information that may be necessary to resolve a specific technical problem.

Since our advice to you may include steps that you will need to take before the problem can be resolved such as buying special cables or cords, acquiring certain software, etc., “WE” will keep your account open and available so that it can be referenced again when you are ready to go the next level. If you cannot pursue the course of action that “WE” recommend, “WE” will consider the account closed.

L Technology Group, LLC. does not assist with computer programming or development support. Moreover, this is not a hardware warranty service. “WE” will not replace broken equipment as part of the Service. “WE” reserve the right to reduce or expand the range of support offered by the Service without prior notice to you.

Our Use of a Third Party Contractor to Provide Services

L Technology Group, LLC. may have to occasionally contract a third party service provider to provide some or all of the Services herein. You acknowledge and consent to the provision of some or all of the Services by an independent contractor(s) engaged by “US” for such purposes. When “WE” refer in this Agreement to our technicians, or services provided by “us” or “L Technology Group, LLC.”, “WE” are referring to our independent contractor’s technicians and the services provided by them under that independent contractor’s engagement by ltechnologygroup.com

 

 

Software

You understand and agree that subscription to the service does not include free upgrades of existing software, operating systems (OS), or applications. Furthermore, use of this Service does not constitute a license to use software, applications or equipment from ltechnologygroup.com “WE” do not provide any such upgrades or licenses through this Service. However, in connection with our Service, “WE” may offer products to you, via download, CD, other media, or other delivery method the use of certain software which is owned or licensed by them, and which may be provided free or for a fee, including without limitation client and/or network security software (“Provider Software”). The Provider Software may be accompanied by an end user license agreement from the third party providing such Software. Your use of the Provider Software is governed by the terms of that license agreement. You may not install or use any Provider Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement. You acknowledge and agree that you may be required to install and download Provider Software pursuant to those terms and conditions to permit the Service.

As part of the Services, L Technology Group, LLC. may suggest that you acquire, install and use certain third party software. Third party software, whether or not suggested by ltechnologygroup.com (referred to herein, collectively with Provider Software, as “Third Party Software”), is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, regardless of whether ltechnologygroup.com assists you in the acquisition, installation, and/or use of Third Party Software, because your use of Third Party Software is governed by the terms of the license agreement between you and such owners or licensees.

To the extent that L Technology Group, LLC. provides technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment.

Your Responsibility for Loss of Data and Software; Communication Connections

You understand and agree that prior to contacting or allowing ltechnologygroup.com to perform services on your computer, it is your sole responsibility to back up the data, software, information and other files stored on your computer disks and drives. You acknowledge and agree that ltechnologygroup.com shall not be responsible under any circumstance for any loss, alteration or corruption of data, software or files. You are solely responsible for acquiring and maintaining the Internet and telecommunications services and devices required to access and use the Service.

Representations by Customer

You represent that you are a legal license holder of the software on your machine. ltechnologygroup.com may not assist you if you are not the legal license holder. You further represent that you are the owner of any hardware or network devices you request for “us” to assist you with in association with the Service. “WE” may recommend that you purchase a Legal copy of any and all “bootleg” certifications before Service.

If you are an individual, you must be an adult of at least 18 years of age to subscribe to the Service and by requesting the Service, you confirm you are an adult of at least 18 years of age. If you are a business entity, you confirm (through your authorized representative) that you are a corporation, partnership or other legal entity properly formed (and incorporated if applicable) in good standing where required to do business with all legal authority and power to accept these Terms of Service. You are also confirming that these Terms of Service constitute a valid and binding responsibility on your part.

All information that you provide to ltechnologygroup.com must be accurate, including your name, address, credit or charge card numbers, expiration dates or any other Service payment information required by ltechnologygroup.com You further represent that you are authorized to bill the charges to the credit card that you provide ltechnologygroup.com

Privacy; Compliance with Applicable Laws

This Service will be subject to L Technology Group, LLC. privacy policies. If ltechnologygroup.com works with you on any password or other access control oriented problems, ltechnologygroup.com strongly recommends that you reset such passwords(s) immediately following the completion of the Service. See below for more information.

Use of the Service is also subject to applicable local, state, national and international laws and regulations, including but not limited to the United States Exports laws. You agree to comply with such laws and regulations.

Pricing and Payment

Some of the Services may be offered to you conditioned on your purchase of a subscription. The minimum term for a service package subscription is one (1) year. Unless you provide us with prior written notice, your subscription will renew automatically on a year-to-year basis after the original one (1) year term of your subscription. The renewal price will be the same as the original price you agreed to pay, unless “WE” notify you in advance. Fees and charges for the Services can only be paid by a credit card, bank transfer and / or PayPal. You agree that ltechnologygroup.com or its agent (PayPal) will charge the credit card you provide for all Services, and you agree to pay the applicable charges according to the terms and conditions of that card. By authorizing ltechnologygroup.com to charge a credit card, you authorize ltechnologygroup.com or its agent to automatically continue charging that card (or any replacement credit card if the original card is renewed, lost, stolen or changed for any reason by the credit-issuing entity, and such entity informs ltechnologygroup.com of such new replacement account) for all fees and charges associated with the Services.   Charges will include charges for the Service subscription plan, activation fees, hourly charges, minimum service fees, other non-recurring charges and set-up fees and all applicable taxes.  You must notify ltechnologygroup.com in writing if you intend to: 1) discontinue the service; 2) change the credit card on record. Early termination fees may apply.

ltechnologygroup.com reserves the right to reject the credit card you have provided, and will either request a different credit card for billing, or will not complete your order. Service to you may be denied, suspended or discontinued without notice at any time if your credit card account is suspended, put on hold, or becomes inactive, or if the date on your credit card expires and you have not provided us with updated information for an active account prior to such expiration, or if your credit card provider denies or discontinues providing payment to us, or if you otherwise fail to make payment to us when due.

ltechnologygroup.com may, at any time, with notice by email or other means of communication, change the amount of or basis for determining any fee or charge or institute new fees or charges for the Service. If fees are charged on an hourly basis, any estimate given to you of the required service time is an estimate only and not a cap on the fees that will be actually incurred. All fees and charges are payable in accordance with billing terms in effect at the time the fee or charge becomes payable. Unless otherwise stated, all amounts are in U.S. Dollars.

If any portion of your bill is not paid by the due date, ltechnologygroup.com may terminate or suspend your Service without notice. In the event ltechnologygroup.com utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such monies, including attorneys’ fees.

Whether you are accessing the Service from your business or away from your business, you are responsible for all telephone and Internet charges.

It is your responsibility to back up all data, software, information and other files stored on your computer disks and drives. ltechnologygroup.com and/or its third-party service providers shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. You are also responsible for removing from the work environment all property and materials that could be damaged or cause damage as a result of our services.

Service Without Resolution. ltechnologygroup.com Remote Service will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer or network problem. If ltechnologygroup.com is unable to resolve your computer problem, you will still be liable for charges for time spent by ltechnologygroup.com in an attempt to correct a problem.

Disclaimer

YOUR USE OF THE SERVICE, THIS SITE AND THE INFORMATION ON THIS SITE IS AT YOUR OWN RISK.

L Technology Group, LLC. MAKES NO WARRANTY THAT (1) THE SERVICE AND/OR SITE WILL MEET YOUR REQUIREMENTS, (2) THE SERVICE AND/OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE (3) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE AND/OR SITE WILL BE ACCURATE OR RELIABLE, (4) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE AND/OR SITE WILL MEET YOUR EXPECTATIONS, (5) THAT THE OPERATION OR FUNCTIONALITY OF THE SERVICE AND/OR SITE WILL BE FREE OF DEFECTS, OR THAT ANY SUCH DEFECTS WILL BE CORRECTED, or (5) THAT ANY RESPONSE TIMES OR APPOINTMENT TIMES WILL BE MET BY L Technology Group, LLC. OR ITS SERVICE PROVIDERS.

L Technology Group, LLC. DOES NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE OR THAT THIS SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE SERVICES, THE SITE OR THE MATERIALS RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, L Technology Group, LLC. IS NOT RESPONSIBLE FOR THOSE COSTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM L Technology Group, LLC. OR THROUGH OR FROM THE SERVICE AND/OR SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. THE SERVICES, THE SITE, THE CONTENTS THEREIN, AND ANY MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT, TITLE AND FITNESS FOR A PARTICULAR PURPOSE.

Liability Limitations

YOU EXPRESSLY UNDERSTAND AND AGREE THAT L Technology Group, LLC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AS WELL AS ANY L Technology Group, LLC. PARENT, AFFILIATE OR SUBSIDIARY, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL OR SAVINGS, DOWNTIME, CORRUPTION OR REPLACEMENT OF PROGRAMS AND DATA, OR OTHER TANGIBLE INTANGIBLE LOSSES (EVEN IF L Technology Group, LLC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF (1) THE USE OF THE SERVICES, (2) THE CONTENT ON THE SITE, (3) WEB SITES LINKED TO THIS SITE AND THE CONTENT, GOODS AND/OR SERVICES PROVIDED THEREIN (4) ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION WITHIN OR CONTENT OF, THE SITE OR OTHERWISE PROVIDED IN CONNECTION WITH THE SERVICES, AND/OR (5) THE INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO INABILITY TO ACCESS THE SITE AND CONTENT CONTAINED THEREIN, IN THE CASE OF EACH OF THE FOREGOING CLAUSES (1) THROUGH (5) WHETHER SUCH DAMAGES ARE BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE (BUT EXCLUDING CLAIMS ARISING OUT OF PERSONAL INJURY OR DEATH) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

L Technology Group, LLC. TOTAL LIABILITY ARISING OUT OF THE SERVICES, OR FROM ltechnologygroup.com ‘S NEGLIGENCE OR OTHER ACTS OR OMISSIONS, IF ANY, SHALL BE, AT L Technology Group, LLC. ‘S SOLE DISCRETION AND OPTION, TO  REPERFORM THE SERVICES, OR  REFUND THE CHARGES AND FEES PAID BY YOU FOR THE SERVICE GIVING RISE TO CLAIM, IF ANY. THE REMEDIES FOR A FAILURE OR BREACH OF SUCH LIMITED WARRANTY ARE EXCLUSIVE AND YOU AGREE THAT UNDER NO CIRCUMSTANCE WILL L Technology Group, LLC. BE LIABLE TO YOU FOR ANY MORE THAN WHAT YOU PAID FOR THE SERVICE.

ALL LIMITATIONS, DISCLAIMERS AND RIGHTS STATED ANYWHERE IN THESE TERMS AND CONDITIONS FOR THE BENEFIT OF L Technology Group, LLC. ALSO APPLY TO L Technology Group, LLC. AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, IF THESE LAWS APPLY TO YOU, OUR EXCLUSIONS OR LIMITATIONS APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. THE PROVISIONS OF THIS SECTION TITLED “LIMITATION OF LIABILITY” AND THE PRIOR SECTION TITLED “DISCLAIMER OF WARRANTIES” AND THE FOLLOWING SECTION “APPLICATION OF THESE TERMS AND CONDITIONS TO THIRD PARTY SERVICE PROVIDERS, ETC.” WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT.

Application of Terms and Conditions to Your Use of Third Party Software.

ALL LIMITATIONS, DISCLAIMERS AND RIGHTS STATED ANYWHERE IN THESE TERMS AND CONDITIONS FOR THE BENEFIT OF L Technology Group, LLC. APPLY TO YOUR USE OF THIRD PARTY SOFTWARE, WITHOUT PREJUDICE TO ANY LIMITATIONS, DISCLAIMERS AND RIGHTS STATED IN ANY LICENSE AGREEMENT FOR THE BENEFIT OF THE PARTY LICENSING SUCH THIRD PARTY SOFTWARE TO YOU. SUCH THIRD PARTY SOFTWARE.

Application of Terms and Conditions to Third Party Service Providers, Etc.

ALL LIMITATIONS, DISCLAIMERS AND RIGHTS STATED ANYWHERE IN THESE TERMS AND CONDITIONS FOR THE BENEFIT OF L Technology Group, LLC. ALSO APPLY TO L Technology Group, LLC. ‘S THIRD PARTY SERVICE PROVIDERS, INDEPENDENT CONTRACTORS, LICENSORS AND SUPPLIERS AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.ALSO, ALL LIMITATIONS, DISCLAIMERS AND RIGHTS STATED ANYWHERE IN THESE TERMS AND CONDITIONS FOR THE BENEFIT OF L Technology Group, LLC. APPLY TO YOUR USE OF THIRD PARTY SOFTWARE, WITHOUT PREJUDICE TO ANY LIMITATIONS, DISCLAIMERS AND RIGHTS STATED IN ANY LICENSE AGREEMENT FOR THE BENEFIT OF THE PARTY LICENSING SUCH THIRD PARTY SOFTWARE TO YOU.